Questions, answered plainly

Nothing. No equipment purchase, no lease, no installation fee, no service charge, no cost for repairs or restocking. We carry the machine, the product and the risk. Our return comes out of sales — so does yours.

You get a share of the machine's sales, paid monthly.

We don't publish a percentage because we don't offer everyone the same one. The split depends on your traffic, venue type and term — it's negotiated. Treat any operator quoting a fixed public rate as having decided your side for you.

Dollars depend on the same factors. Once we've looked at your site, we'll give you a realistic range — not a headline number designed to get a signature.

The machine is cashless, so every transaction is an electronic record — no cash box to argue about. Your statement comes from that same record: units sold, gross sales, your share.

Under normal operation, no. The one exception: product taken by your own staff, or deliberate damage by someone who works for you — that we come to you for.

Everything else is ours: wear, faults, breakdowns, outside theft or vandalism, relocation, removal. It's all in the placement agreement before installation, so there are no surprises later.

Small, and it goes where you want it. The unit is a VTM Mini Wall: 21.6" wide, 33.3" tall, 8.7" deep, 66 lbs — roughly a large framed picture. Mounted on a wall it takes no floor space at all. On a stand it takes about two square feet — VTM makes a universal pedestal stand for exactly that, and plenty of venues prefer freestanding so the machine isn't fixed to one spot. Your call, and you can change your mind later.

Either way it needs a standard 110V outlet within reach (it draws about 50W) and Wi-Fi or a usable cell signal for remote monitoring. No plumbing, no ventilation, no dedicated circuit, no modification to your space. If you want it on a wall, that wall has to carry 66 lbs.

VTM Vending, which builds units for age-restricted retail. We run their Mini Wall: a compact cabinet with a touchscreen, ID scanner and Nayax card terminal, on a wall or on a stand. Eight selections, 72 units.

No — card and contactless only, by design. Cash means anonymous purchases, easy hand-offs to people who couldn't buy for themselves, and a machine worth breaking into after close. Cashless removes all three.

We're alerted remotely when a machine faults — usually before you notice. Target response is 24 hours. Repairs, parts and labour are ours. Your staff are never expected to open, reset or troubleshoot it.

If a customer pays and nothing dispenses, our support number is on the machine and we handle the refund.

The customer must scan a government-issued photo ID before the machine will unlock a selection. The scanner reads the barcode on the back and checks the date of birth against the 21+ minimum. A damaged, unreadable or under-age ID ends the transaction, and there's no customer-facing override — no "confirm you are 21" button to tap past.

To be precise about the limits: the scanner verifies the date of birth encoded on the ID. It does not authenticate the document, so it cannot detect a well-made counterfeit or tell you the holder is the person on the card. A bartender glancing at a licence has the same limitation — the machine just doesn't get tired, distracted or talked into it.

Practically: the machine won't complete a sale without a scanned 21+ ID, and it takes no cash, which closes the usual workaround. That covers most of the day-to-day risk.

Legally, here's what most operators won't volunteer: FDA guidance states that the person who owns or operates the facility is responsible for a vending machine on their premises — whether or not they own the machine — and the regulatory definition of "retailer" expressly reaches the operator of a facility where vending is permitted. Anyone promising you zero exposure is misinformed or hoping you won't check.

What we do about it: screen the placement against the rules before anything is ordered, carry our own licensing and insurance, and spell out each side's responsibilities in the placement agreement — in writing, before installation.

None is kept. VTM states that the scanner takes no photograph, collects no biometric data, and that no information leaves the machine — it reads the date of birth from the barcode, makes an age decision, and retains nothing.

That protects you as much as your customers: no stored ID data means no database to breach and nothing to explain.

No fixed schedule — deliberately. The machine reports its own stock levels and alerts us when a line runs low, so we come when it needs filling. Visits happen during hours you agree to, not during your dinner rush.

Yes. We start from a default mix for your venue type, then adapt to what sells. If there's a category or brand you don't want, we leave it out — it's your room.

Ask and we'll move it, free of charge — these are heavy, so let us relocate it properly. Just give us enough notice to get someone out to you.

Give us notice and we remove it at our cost. No removal fee, no penalty, no minimum term you're trapped in. A host who resents the machine is not a placement worth keeping.

Florida and Mississippi. Outside those states, tell us anyway — we're expanding and it helps to know where the demand is.

Three steps: site check, agreement, then delivery and first fill. We're not quoting a timeline until we have a few installs behind us — a real number beats an invented one. The slow part is usually licensing and scheduling around your hours, not the equipment.

New. We're placing our first machines now, and we won't pretend to a track record we don't have.

Instead of history we offer straightforward terms, a written agreement, and a no-penalty exit if it doesn't work out — what a new operator ought to put on the table.